There is lots of information that can help patients and families navigate their way through hospice care. We have produced a range of fact sheets covering helpful topics from planning your future care to dealing with breathlessness. You will also find over 400 health and care videos covering a wide range of health topics.

Guidance for visitors to the hospice during the pandemic +

Advice for Patients, families and visitors about Coronavirus

Please do not visit the hospice inpatient unit or outpatient department if you have any of the following symptoms:

  • A new continuous cough OR
  • High temperature (37.8 degrees centigrade or higher)
  • A loss of or change to your sense of smell or taste
  • You have any symptoms of coronavirus (a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste)
  • You’ve tested positive for coronavirus – this means you have coronavirus
  • You live with someone who has symptoms or has tested positive
  • Someone in your support bubble has symptoms or has tested positive
  • You’re told by NHS Test and Trace that you’ve been in contact with a person with coronavirus

If you have any of these symptoms, please stay at home and self-isolate for 14 days. If your condition worsens please call NHS 111 for advice.

For the most recent information visit:

As we continue to work through this Cornavirus-19 pandemic and establish the best ways of protecting your loved one, you, our staff and volunteers from the transmission of the virus, we kindly ask you to bear with us. Following the government’s recent guidance relating to COVID-19 we require the following restrictions to visitors. Patients can have 2 nominated named visitors to visit (except for a person in their last hours/day of life).

To prevent the spread of infection and in line with the NHS guidance we require that all visitors put on a face mask or covering to wear during their visit. We can provide you with a medical grade mask on arrival during signing in for the duration of your visit.

We are still asking all visitors over the age of 11 to undertake a lateral flow test on the day of visiting – either done on site here before your visit at the bedside or at home where this is available to you.

We are no longer restricting the length of visits, but would appreciate your help wherever possible, to allow gaps between visiting so our staff and our housekeeping teams can continue to be vigilant in infection prevention precautions.

If your loved one can receive visitors outside, they may have up to 6 visitors around the bed/chair in the garden – if they can maintain a 2-meter distance from all other people. Unfortunately, we are unable to allow access inside the building for more than 2 individuals at a time (except where necessary to use the reception toilet). Please abide by this policy – so we can continue to enable patients to receive visitors and keep everyone safe.

We request that Children under the age of 11 visit their relative outside in the gardens (except in exceptional circumstances – please discuss with a senior member of the clinical team). This does not include babies in arms who can be counted with the adult they accompany.

Patients’ pets may visit but at 2m distance to all other patients, visitors, and staff. Please discuss this with a member of the medical or nursing team prior to visiting.

If you or a family member has symptoms of the Coronavirus we would ask you to refrain from visiting as per the Government advice and seek a PCR test. We ask all visitors to perform routine regular lateral flow tests prior to visiting

If you family member needs support whilst being cared for in the hospice to use face time, skype, or zoom to assist communication with you we can help and have iPads to enable this.

If you or a member of your family are being visited by one of the Rowcroft community teams:

Prior to your visit we will be asking if you or a member of your family has any symptoms of Coronovirus or have tested positive, or are required to self isolate. As an alternative to visiting you at home we can offer video/telephone assessment, review and support. If you do require a visit, when the team member visits they will be required to wear full personal protective equipment, this includes a face mask, gloves and plastic apron. They will remove this at the end of the visit and place it in a bag for you to kindly dispose of. We would be grateful if you could provide hand washing facilities. We are doing this through the guidance provided by the government and to ensure we keep everyone as safe as possible.

In addition, patients being cared for in their own home will be asked prior to a visit by Rowcroft staff or volunteers if they have any of the above symptoms. This is to protect you and other patients and our people from potential infection.

All our services are currently ‘business as usual’; however, we are keeping up to date daily with Public Health England guidance and will post further information as needed.

Please remember the single most important way to prevent spread of coronavirus is by effective hand washing with soap and water. If visiting our inpatient or outpatient department we will ask you to wash your hands before entering clinical areas.

All visitors are now requested to wear a facemask during visits. Please wherever possible bring your own face mask with you and wear a clean facemask for each visit.

Patients and Families Factsheets +

Clinical Governance +

Other Useful Resources

Helping you to provide care at home +

Informed: A Hospice in the Weald Online Guide

An online guide and videos helping you to provide care at home. This link will take you to Informed – a Hospice in the Weald website.

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