Our impact 2020-21

Thanks to our amazing supporters, all of our care was provided free of charge to patients, families and carers across 300 square miles of South Devon. We were there for people day and night, throughout the year.

2,137 patients received Rowcroft’s care and support.

1,241 patients received expert advice and support from our Community Team, helping them maintain their independence and wellbeing.

300 patients with complex needs were cared for in our Inpatient Unit in Torquay.

497 patients in their last few weeks of life received care and support at home from our Hospice at Home Team.

99 bereaved family members and carers were supported by our bereavement team to help them in their journey through grief.

400 health and social care professionals enhanced their palliative care knowledge by attending Rowcroft-run educational events and courses.

6,801 face-to-face patient consultations were carried out by our community and Hospice at Home teams (this included 434 video consultations).

16,646 telephone consultations took place in relation to patient care.

More than 80% of Rowcroft’s patients were cared for in their own homes, as per their wishes.

Our vision

As a charity, we offer our services free of charge to all adults with a life-limiting illness in South Devon. Our aim is to help our patients make every day the best it can be.

  • Our Community Team offers a range of services including specialist nursing to support patients in their own home or care home.
  • Our Hospice at Home Team offers 24/7 nursing care and support to patients in their last two weeks of life in their own home or care home.
  • Our 12-bed Inpatient Unit in Torquay offers care for patients whose complex needs cannot be met in their home or care home.
  • Occupational therapists and physiotherapists help patients maintain and improve their mobility and independence, and ease pain.
  • Complementary therapies such as reflexology and massage reduce stress and anxiety, and music therapy supports emotional wellbeing.
  • Our Bereavement Service volunteers offer support to grieving relatives.
  • Our Education Team provides training in palliative and end-of-life care to local health and social care professionals.
  • Our Spiritual Care Specialist provides support to patients and their loved ones, and the Sanctuary offers an inclusive space for quiet reflection.

Specialist care

Rowcroft’s expert teams pride themselves on delivering specialist care in which patients’ needs and choices are at the heart of everything they do. Our care strongly reflects Rowcroft’s core values of respect, generosity of spirit, teamwork, honesty and integrity.

Despite the endless challenges caused by the pandemic, Rowcroft’s clinical and supporting teams have worked tirelessly to continue to deliver compassionate care to our patients and families across South Devon.

What our patients and families say…

“The patience, skills and care received was life changing or life giving!”

“I was cared for professionally, efficiently and with the utmost sensitivity.”

“We were comforted to know that Dad was given the best care in his home by this charity and its amazing staff. The nurses became part of the family and are still spoken about with fondness and affection by us all to this very day. We simply cannot praise them enough.”

Making a heart-breaking time more bearable

When Donna Hawkins of Paignton found out that her dad Mark had cancer, it felt like the rug had been pulled out from under her. Here she explains how Rowcroft’s devoted nurses and care teams supported Mark and her family through their darkest hours.

“Dad received care and support from Rowcroft at home, and later at the hospice. He relied heavily on the care, advice and support that they gave him, and they provided reassurance to the whole family. The nurses and care teams were phenomenal, I can’t put it into words. They respected his choices all the time and they kept him in control of his care. Nobody treated him like a patient; they treated him like a gentleman who needed some help. The care they gave was personal, they got to know him as the person he was, and they enabled him to keep his dignity, and to die with dignity.

“All of our family are so grateful we had Rowcroft – they couldn’t take the cancer away, but they made a heart-breaking time more bearable, more respectful and made dad’s last months more comfortable and less scary.”

A huge thank you to our amazing volunteers

Rowcroft’s fabulous volunteers donate their time in so many incredible ways – from volunteering in our shops, to offering support to patients and their families, and helping out in our hospice gardens and offices. Our volunteers are vital to the smooth-running hospice and we simply couldn’t operate without them.

“I still really enjoy the volunteering here, as I did when I started all those years ago, and I’ve made so many fantastic friends along the way.”

– Judith Jones, Hospitality Volunteer (pictured right)

“It’s an honour and a privilege to volunteer for such a wonderful organisation. I’ve never experienced so much warmth and love, and it comes from all parts of the hospice – from all the volunteers right through to the Chief Executive. My decision to become a bereavement volunteer at Rowcroft was the best decision I’ve ever made!”

– Nick Coffey, Bereavement Volunteer


Our wonderful community

As an independent charity reliant on the goodwill and generosity of others, we couldn’t do what we do without the wonderful support of our local community.

Support for the hospice comes from groups, organisations, clubs, businesses and individuals. It manifests in so many inspiring and creative ways, with our amazing fundraisers moving mountains to raise crucial funds for the hospice. Over the last year they have leapt into action through fundraising events and activities such as  triathlons, dances, singing, stand up paddle boarding, bingo, marathons and skydives.

We’re also so grateful to all those who support us in so many other ways including through: regular monthly donations; legacies; shopping in Rowcroft’s high street shops and online via our eBay, Etsy, Vinted and Depop channels; donating goods to our shops; supporting our cafes including Ella’s Mobile Café; playing our lottery; and donating to our appeals.

Income & expenditure 2020–21

As a charity, we’re so grateful to our generous South Devon community who fund the majority of our care. We would also like to thank our local partners – the Devon Clinical Commissioning Group and the Torbay and South Devon NHS Foundation Trust – for their significant support.

Total income: £10.6m

  • Legacy income: £2.6m
  • NHS funding: £2.4m
  • Government COVID funding: £2.2m
  • Fundraising and shops: £3.3m
  • Investments: £0.1m

Total cost of Rowcroft’s services: £9.4m

  • Cost of running Rowcroft’s Inpatient Unit for one day: £8,293
  • Cost to support one patient in Rowcroft’s Inpatient Unit: £10,090
  • Cost per day of running Rowcroft’s community services: £4,108
  • Cost of our Community Team supporting one patient: £750
  • Cost per day of running our Hospice at Home service: £2,410
  • Cost of our Hospice at Home team supporting one patient at home: £1,666

Expanding and enhancing our care

As Rowcroft looks ahead to the future, we know that we need to adapt and expand our care in order to continue to meet the growing and changing needs of our local community.

We are exploring ways in which we can develop our care to assist our local community further, including helping to plug the dementia care gap, as well as introducing more multi-generational connections and recreational activities for older people. Subject to planning approval and funding, we are consulting on plans that include: the refurbishment of the main hospice building to support a remodelled Inpatient Unit; a new nursing home; and assisted living accommodation.

“We are incredibly proud to care for our South Devon community. We want to ensure that our specialist care is available to everyone who needs us in the future. Offering some exciting new services to our community will help generate additional income so that we can provide care to more of our community for the years ahead.”

– Mark Hawkins, CEO Rowcroft Hospice

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