Santa’s Grotto FAQs
Questions and Answers
We encourage everyone to be on time for their slot. However, if you are late, we may still be able to accommodate you as our timings do allow for some flexibility. We may suggest that you visit the café to have a hot drink and come back at an agreed time.
Yes you must stay with your child/ren while visiting Santa. Children are unable to visit Santa without a parent or guardian.
Yes, of course. The additional cost for the extra child will be £16. We can take cash or card.
That’s absolutely fine, your child will be invited in with you to see Santa. We can be flexible in the moment to accommodate your child’s needs. If your child is nervous, we can make the visit brief with Santa and if your child prefers, Santa can give the gift to you. Or an elf (rather than Santa) can hand it over to your child.
Yes, of course. The time you spend with Santa will be merged to allow for all children to chat with Santa.
Yes, of course you are welcome to take photographs during the visit. We also provide the opportunity to have a professional photograph taken by our photographer. These photographs can be purchased at an additional cost to the ticket price and will sent to you in the post in time for Christmas.
Each child receives the same Christmas cuddly toy.
No. Santa will discuss the positive question you answered when you booked in. We want this to be a positive experience for all children.
If you would like your baby to receive a present from Santa or if they are the only child entering the Grotto with accompanying adults, you will be expected to pay £16. If your baby is going in with other children and you do not want to receive a gift for your baby, you will not be expected to pay £16.
We are asking that no more than six children in total visit Santa at any one time.
Yes we will do what we can to accommodate this and we may be able to do this within the week too. Please email firstname.lastname@example.org to arrange this.
We understand that some delays are unavoidable. Please notify us as soon as possible on 01803 210821 and we will try to accommodate you in another time slot.
If seven days’ notice is given, we can refund the full amount. Please contact Rowcroft to receive a refund via this email address: email@example.com
Although Mrs Claus is extremely busy in Santa’s workshop at the moment, she is hoping to attend some of the sessions – so if you’re lucky you may get to see her!
No the children will receive a present from Santa, but not a letter.
No. Unfortunately, no pets are able to visit Santa.