The Sleep Walk – Your Way Frequently asked questions

Why isn't the Sleep Walk going ahead in the usual way this year +

During this pandemic and due to government restrictions, we’ve sadly had to take the decision to cancel our usual night-time mass participation event that was planned for this year. We hope you understand that the safety of our participants, staff, volunteers, and suppliers is always our top priority.

What is the minimum age to take part in The Sleep Walk – Your Way? +

All ladies and girls can take part in The Sleep Walk – Your Way, no matter what your fitness level. We ask that anyone under the age of 16 has full parental consent to take part, and they must be accompanied at all times by an adult.

How long does it take to walk? +

This depends on the route you take, but the average walking speed is three miles per hour, so we anticipate it will take approximately two hours to complete the five-mile route and four hours to complete the ten miles.

When can we walk? +

You can walk at any time that suits you from Saturday 4  July to Friday 10 July. You don’t even need to complete your distance in one session; you can break it up throughout the week.

How much does it cost to register for The Sleep Walk – Your Way? +

The sign-up fee is £5 per person.

Is there a minimum sponsorship amount? +

We ask that everyone who takes part either raises or donates a minimum of £20. We would love you to create a fundraising page to share with your friends and family asking them to donate, but if you feel this isn’t for you, we also have the option for you to donate to us directly instead.

How do we create or join a team? +

If all members of your party have registered, but didn’t create the team at the point of registration, you will need to email Include the names of all team members and your team name.  

What will be happening during the week? +

We have an exciting week of activities planned online, including familiar favorites like a dance warm up and the lights of love, plus a lockdown disco birthday party. We’d love you to join us if you can.

How will the virtual disco work? +

The virtual disco music will be played from 7pm on Tuesday 7 July and all songs will be chosen by you! Due to music copyright regulations, the virtual disco will only be available on Facebook. When you register for The Sleep Walk, you will be asked if you have a song you would like to request or a shout out to mention. All requests will be chosen at random to be played on the night. Tune in to find out if yours has been selected. Please note that we will only play radio edits of songs, as we’d like to keep the event family friendly.

How do I watch and join in with The Sleep Walk – Your Way activities? +

The easiest way to join in is through a Facebook account. All activities will be shared on The Sleep Walk  – Your Way Facebook event page, so please make sure that you have marked yourself as ‘going’ so you can be updated with news and information about our activities. You will be able to watch, comment and join in with all of the videos and activities.

If you don’t have a Facebook account, please don’t worry as you can still keep up to date with The Sleep Walk  – Your Way content through our YouTube channel.

How do I record my walking? +

The easiest way for us and you to track your walk is using Strava. If you haven’t already, you will need to create a Strava account; you can do this at or download the app straight to your phone. Once you have a Strava account, you can connect it to your fundraising page. All walking activities on Strava will then be automatically posted to your fundraising page to track your progress.

To record an activity on Strava, just click the record button before you start walking to track your walk. If you prefer to manually add your walk after you have done it, click the + button, select manual activity and add the details.

If you would like join up with other Sleep Walkers, you can join The Sleep Walk Strava group at

For further help with Strava, please see

How do I get my medal? +

If you are using Strava connected to your fundraising page, and have completed your five-mile or ten-mile (8km or 16km) walk, your medal will automatically be posted to you after the event.

If you have not been tracking your walking with Strava please email us your screenshots or photos of a pedometer, fitness tracker or exercise machine distance to show us that you have completed your 5 or 10 mile distance and we will post out your medal. Please send all images that count up your distance total together in an email to

I made a mistake when I registered and need to change my information +

You will have received an email receipt when you registered for the event. At the bottom of this email there is a link to your dashboard where you can edit your entry.

I can’t find my receipt email or access my dashboard +

No worries!  Please email your name and postcode to, and we will be able to help you.

How do we create or join a team? +

Creating and joining a team is easier than ever. Simply log into your dashboard, click the ‘create’ button and enter the name of your team and email addresses of anyone you would like to invite. If you create the team, you will then be recorded as the team captain. Your invitees will be sent a link to register to The Sleep Walk  – Your Way event as a part of your team.


To join an existing team, click ’join’ and search for your team or team captain’s name. Once you can see your team name, just click ‘join’. You can then invite more friends to join by inputting their email addresses.

I spelt our team name wrong when I signed up; what should I do? +

Email us at with your name and postcode, along with the correct team name and we can amend this for you.

Will there be Sleep Walk t-shirts this year? +

To keep the sign-up fee to a minimum, we have decided not to have Sleep Walk T-shirts this year. However, we would love to see you take part in a previous year’s t-shirt or even fancy dress!

Please can you send me sponsorship forms? +

As this is a virtual event and we are encouraging social distancing, we are asking all participants to raise money through online fundraising pages.

How do I set up an online fundraising page? +

Creating a fundraising page is now easier than ever! Once you have registered for the event, click continue to create your fundraising page. Just add your fundraising target, profile picture and a short piece of personalised text about what you are doing. Then connect your fundraising page to your Strava account (see above) so we can track your walk. You will then be given a link to your fundraising page to share with your friends.


If you prefer not to use our new fundraising system, you can use other popular options such as JustGiving and Facebook Donate. Here are some handy tips to set up your page using these platforms:


  1. Go to
  2. Click ‘get started’.
  3. Log in / create an account.
  4. Click ‘create your page’.
  5. Select ‘Rowcroft Hospice’ as your charity.
  6. Select ‘organised event’.
  7. Personalise your page with photos and text.

Facebook Donate

  1. Sign into Facebook and click ‘fundraisers’ in the left menu of your news feed.
  2. Click ‘raise money’ and select ‘non-profit/charity’ and select ‘Rowcroft’.
  3. Make sure you include your name and the name of the Rowcroft event in the name of your fundraiser. e.g. Jill Hill’s Rowcroft Sleep Walk Fundraiser.
  4. Click ‘create’ and you’re ready to share.
  5. Please let us know that you have set up a Facebook fundraising page by emailing

I’ve been injured and won’t be able to take part. What should I do? +

We’re so sorry to hear that. Please email to let the team know that you won’t be attending – we hope you get better soon.

I’m dropping out. Can I pass my place on to my friend, or have a refund? +

Unfortunately The Sleep Walk  – Your Way places are not transferable or refundable. Your fee will be used to help provide comfort, support and specialist care to over 2,000 patients and their loved ones across South Devon each year.

Do I need to do anything to move my online fundraising money to Rowcroft? +

This is done for you automatically. As long as you have selected Rowcroft as your chosen charity, the funds will be automatically transferred into our account.  Once your page has closed, we will calculate your final sponsorship amount and send you your official thank you letter.

I’ve been given a cheque made out to Rowcroft. What should I do with it? +

We’d be really grateful if you could send the cheque to us as soon as possible, along with your other sponsorship money. We can then bank it and allocate the funds to your final sponsorship total. Please post it to: Freepost RTKK-UJRJ-XBKS, The Sleep Walk  – Your Way, Rowcroft Hospice, Avenue Road, Torquay, TQ2 5LS

I’ve been given some cash/bank transfer as sponsorship money. How do I pay this to Rowcroft? +

If you have received cash (or a bank transfer into your bank account) as sponsorship money, you can pay this to Rowcroft by visiting our donation page, and selecting ‘pay in funds’:

You can either pay by debit or credit card.

How can I unsubscribe from emails about The Rowcroft Sleep Walk? +

You can unsubscribe from our emails by contacting our Database Team at, or click the link at the bottom of your last Sleep Walk email.

Where can I find the photos? +

We’ll share all of the wonderful images you send in on our Sleep Walk event page on Facebook.

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