FAQs

Which Rowcroft shops are open and what are the opening hours? +

We are operating a phased re-opening. Eleven shops are now open across South Devon. For opening hours please visit Rowcroft shops page

What are the opening hours? +

We are operating a phased re-opening. Eleven shops are now open across South Devon. For opening hours please visit Rowcroft shops page

Why are you opening some shops but not others? +

There are a variety of complex reasons behind our selection of which shops to open. Our decisions take into account: the safety of customers, staff and volunteers; availability of staff and volunteers; size of store; and location. We very much hope to have all our shops open before too long.

When will Rowcroft’s cafes re-open? +

Though we are unable to open the seating areas of our cafes for the time being, we hope to operate takeaway services from our cafes very soon. We will keep you updated.

Is Ella’s Mobile Café out and about yet? +

Rowcroft Hospice’s beautiful vintage van – Ella’s Mobile Cafe – is now up and running again! Located by Torquay harbour’s slipway on Vaughan Parade, the café is serving delicious refreshments, snacks and light lunches, with all profits going directly to support people with life-limiting illnesses across South Devon. The café is open Thursdays to Sundays, 10am to 5pm (plus some Wednesdays), so please do pop by.

Ella’s Mobile Cafe

Why are the shop opening times reduced from their usual hours? +

The reduced opening hours allow time for stringent in-store deep cleaning, in line with government guidance on trading during the pandemic.

Will the shops be ‘COVID-19-secure’ and safe to visit? +

Yes. The safety of our customers, volunteers and staff is paramount, and we are only opening shops when it is safe to do so. We are following all the latest government guidance including:

  • communicating social distancing rules to customers
  • reducing the numbers of people in store at any one time
  • offering hand sanitiser to customers entering and leaving the shop
  • ensuring that staff and volunteers wear personal protective equipment such as masks and gloves
  • quarantining donated goods for at least 72-hours prior to sorting or selling them
  • conducting stringent cleaning and disinfecting processes in shops at the end of each day

How can I be sure that my shop purchases aren’t contaminated with the COVID-19 virus? +

We are taking every precaution to ensure that all goods sold in store are as safe as possible. This includes a rigorous safety procedure to avoid any possible transmission of the virus, whereby all donated items will be quarantined for at least 72 hours prior to sorting or selling. If any donated items are contaminated with the virus when received by us, the virus will not survive the 72-hour quarantine period. This ensures that the virus cannot be transferred via donated items.

Is there anything that I need to be aware of when visiting Rowcroft’s shops? +

When you arrive at one of our shops, you will see a sign advising the number of people allowed in the shop at any one time. Please make a note of how many people are already in the shop, and if the shop has reached its limit, you may be asked to wait outside until a customer leaves.

Also upon entering, you will be offered hand sanitiser. We encourage customers to apply this to their hands on both entering and leaving the shop.

In addition, we kindly ask customers to adhere to the government’s social distancing rules, by keeping two-metres away from other people in the shop at all times.

If you make a purchase at the till, then please be sure to stand where the lines on the floor indicate.

When paying for items, please use a debit/credit card (preferably contactless) rather than cash.

Please try to catch any coughs or sneezes in a tissue, and be sure to dispose of the tissue. If you don’t have a tissue to hand, then please cough or sneeze into the inside of your elbow. If you have time to step outside before coughing or sneezing, this will be very much appreciated.

Please do not visit if you are feeling unwell, particularly if you have a cough or high temperature.

You will notice that shop staff and volunteers will be wearing protective clothing, such as masks and gloves. It is not compulsory for customers to wear a mask, though the government is advising that people wear masks in interior spaces including shops. However, you are still welcome to visit our shops if you’re not wearing a mask.

You will notice that shop staff and volunteers may be wearing protective clothing, such as face coverings and gloves. From 24 July, it will be mandatory for all customers to wear a face covering in all shops in England

Please can you tell me about Rowcroft's new online shop? +

We are delighted to have launched a brand new Rowcroft online shop featuring vintage clothing, retro curiosities, collectables, couture and sustainable fashion.

Please see:

www.rowcrofthospiceretail.org.uk

Is Rowcroft’s Ebay site open? +

How can I donate my items to Rowcroft? +

Please take a look at our guide to donating for a list of the type of items that we can and cannot accept.

It is important that all donated items are of good quality and in good working condition without faults or blemishes. Please place your good quality items in a securely sealed bag. When placing into bags, please sort items into different categories, ie one bag for clothing, one bag for bric-a-brac etc.

We are accepting limited donations of clothes, bric-a-brac and furniture at our re-opened shops.Thank you for your continued support and generosity in donating items to us. Our shops now have set limits for the volume of donations we can begin to receive. However, we still need to ensure that we manage these items safely; when our shops are at full capacity of donated items, we will not be accepting any more.

Please don’t leave your bags outside any shops. Please note that Rowcroft’s Distribution Centre in Newton Abbot will remain closed until further notice.

Please be sure to follow our guidelines on donating to a Rowcroft shop. Thank you.

I’ve got some items of clothing and fabric that I’d like to donate, but they’re not good quality. Can you make use of them? +

Unfortunately, no. We really do value all donations, however the income we usually generate through working with our recycling merchants for items that are not saleable in our shops, is much less certain during these unprecedented times.  We therefore, kindly request that people take lower quality items to recycling points, rather than to our shops or donation drop-off points, as it may become a cost to the hospice to send these items to landfill, and this will reduce our funds for patient care.

Please only donate clean good quality items ie clothes and fabrics in good condition, fully functioning, without tears or stains. Thank you.

Unfortunately, we are currently unable to accept donations of clothes, bric-a-brac or furniture at any of our shops. Our donation drop-off point on Teignmouth Road, Torquay, is currently closed due to the overwhelming number of donations.

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