We’re delighted that we are re-opening our doors to our wonderful customers from Monday 12 April.
All shops’ opening hours are Mondays to Saturdays, 9am to 4.30pm, including:
- Babbacombe (Torquay)
- Bovey Tracey
- Paignton (Retail Outlet & Furniture Shop)
- St Marychurch (Torquay)
- Wellswood (Torquay)
Our cafe at Churston is also offering takeaway light bites, delicious treats and refreshments from April 12.
We’re hoping for our furniture outlet in Teignmouth Road (Torquay) to open at the end of April. In the meantime, our Furniture Collections Line is open on 01803 210832. We’re also hoping to open our boutique and cafe in Chelston’s Walnut Road (Torquay) on 17 May. So, please watch this space for more details.
Our cafe at Churston is offering takeaway light bites, delicious treats and refreshments from April 12.
We’re also hoping to open our boutique and cafe in Chelston’s Walnut Road (Torquay) on 17 May. So, please watch this space for more details.
Yes! Ella’s Mobile Café is serving delicious drinks, snacks and light meals at Torquay harbour. Please pop by to see us if you can!
The reduced opening hours allow time for stringent in-store deep cleaning, in line with government guidance on trading during the pandemic.
Yes. The safety of our customers, volunteers and staff is paramount. We are following all the latest government guidance including:
- communicating social distancing rules to customers
- reducing the numbers of people in store at any one time
- offering hand sanitiser to customers entering and leaving the shop
- ensuring that staff and volunteers wear personal protective equipment such as masks and gloves
- quarantining donated goods for at least 48-hours prior to sorting or selling them
- conducting stringent cleaning and disinfecting processes in shops at the end of each day
- kindly requesting that customers wear masks in store in line with government advice
We are taking every precaution to ensure that all goods sold in store are as safe as possible. This includes a rigorous safety procedure to avoid any possible transmission of the virus, whereby all donated items are quarantined for at least 48 hours prior to sorting or selling. If any donated items are contaminated with the virus when received by us, the virus will not survive the 48-hour quarantine period. This ensures that the virus cannot be transferred via donated items.
When you arrive at one of our shops, you will see a sign advising the number of people allowed in the shop at any one time. Please make a note of how many people are already in the shop, and if the shop has reached its limit, you may be asked to wait outside until a customer leaves.
It is mandatory for all customers (except children under 11) to wear a face covering in shops in England, unless they have a specific health-related issue which prevents them wearing one.
Also upon entering, you will be offered hand sanitiser. We encourage customers to apply this to their hands on both entering and leaving the shop.
In addition, we kindly ask customers to adhere to the government’s social distancing rules, by keeping two-metres away from other people in the shop at all times.
If you make a purchase at the till, then please be sure to stand where the lines on the floor indicate.
When paying for items, please use a debit/credit card (preferably contactless) rather than cash.
Please try to catch any coughs or sneezes in a tissue, and be sure to dispose of the tissue. If you don’t have a tissue to hand, then please cough or sneeze into the inside of your elbow. If you have time to step outside before coughing or sneezing, this will be very much appreciated.
Please do not visit if you are feeling unwell, particularly if you have a cough or high temperature.
Rowcroft’s online shops at Etsy, Depop, and eBay offer you fabulous pre-loved and sustainable women’s fashion and menswear, including a wonderful range of vintage clothing and some well-known designer brands, all hand-picked from the kind and generous donations of our wonderful South Devon community.
We will be accepting donations of goods from 12 April, until our shops reach full capacity. If you have anything you would like to donate, please do pop in to one of our shops. We also kindly ask not to leave any bags outside our shops as they will get spoilt in the rain.
Please take a look at our guide to donating for a list of the type of items that we can and cannot accept.
It is important that all donated items are of good quality and in good working condition without faults or blemishes. Please place your good quality items in a securely sealed bag. When placing into bags, please sort items into different categories, ie one bag for clothing, one bag for bric-a-brac etc.
Please note that Rowcroft’s Distribution Centre in Newton Abbot will remain closed until further notice.
I’ve got some items of clothing and fabric that I’d like to donate, but they’re not good quality. Can you make use of them? +
Unfortunately, no. We really do value all donations, however the income we usually generate through working with our recycling merchants for items that are not saleable in our shops, is much less certain during these unprecedented times. We therefore, kindly request that people take lower quality items to recycling points, rather than to our shops or donation drop-off points, as it may become a cost to the hospice to send these items to landfill, and this will reduce our funds for patient care.
Please only donate clean good quality items ie clothes and fabrics in good condition, fully functioning, without tears or stains. Thank you.