FAQs

Which Rowcroft shops are open and what are the opening hours? +

We’re so sorry that our shops across South Devon have now had to close in line with the latest national lockdown.

We’d like to take this opportunity to thank all our wonderful customers and volunteers who have supported us through this pandemic.

We really hope that it won’t be long before we can welcome you back to our shops once again.

Are Rowcroft's cafes open? +

We are delighted that Ella’s Café Lounge and Boutique in Walnut Road, Torquay, will be offering a takeaway. So please do stop by to order delicious refreshments, snacks and light lunches.

Is Ella's Mobile Café out and about? +

Yes! Ella’s Mobile Café is serving delicious drinks, snacks and light meals at Newton Abbot Hospital on Thursdays, and at Torquay harbour on Saturdays and Sundays. Open 10am till 3pm. Please pop by to see us if you can!

Why are the shop opening times reduced from their usual hours? +

The reduced opening hours allow time for stringent in-store deep cleaning, in line with government guidance on trading during the pandemic.

Are the shops ‘COVID-19-secure’ and safe to visit? +

Yes. The safety of our customers, volunteers and staff is paramount. We are following all the latest government guidance including:

  • communicating social distancing rules to customers
  • reducing the numbers of people in store at any one time
  • offering hand sanitiser to customers entering and leaving the shop
  • ensuring that staff and volunteers wear personal protective equipment such as masks and gloves
  • quarantining donated goods for at least 48-hours prior to sorting or selling them
  • conducting stringent cleaning and disinfecting processes in shops at the end of each day
  • kindly requesting that customers wear masks in store in line with government advice

How can I be sure that my shop purchases aren’t contaminated with the COVID-19 virus? +

We are taking every precaution to ensure that all goods sold in store are as safe as possible. This includes a rigorous safety procedure to avoid any possible transmission of the virus, whereby all donated items are quarantined for at least 48 hours prior to sorting or selling. If any donated items are contaminated with the virus when received by us, the virus will not survive the 48-hour quarantine period. This ensures that the virus cannot be transferred via donated items.

What safety precautions do I need to be aware of when visiting Rowcroft’s shops? +

When you arrive at one of our shops, you will see a sign advising the number of people allowed in the shop at any one time. Please make a note of how many people are already in the shop, and if the shop has reached its limit, you may be asked to wait outside until a customer leaves.

It is mandatory for all customers (except children under 11) to wear a face covering in shops in England, unless they have a specific health-related issue which prevents them wearing one.

Also upon entering, you will be offered hand sanitiser. We encourage customers to apply this to their hands on both entering and leaving the shop.

In addition, we kindly ask customers to adhere to the government’s social distancing rules, by keeping two-metres away from other people in the shop at all times.

If you make a purchase at the till, then please be sure to stand where the lines on the floor indicate.

When paying for items, please use a debit/credit card (preferably contactless) rather than cash.

Please try to catch any coughs or sneezes in a tissue, and be sure to dispose of the tissue. If you don’t have a tissue to hand, then please cough or sneeze into the inside of your elbow. If you have time to step outside before coughing or sneezing, this will be very much appreciated.

Please do not visit if you are feeling unwell, particularly if you have a cough or high temperature.

 

Can I buy online? +

Rowcroft’s online shops at Etsy and eBay offer you fabulous pre-loved and sustainable women’s fashion and menswear, including a wonderful range of vintage clothing and some well-known designer brands, all hand-picked from the kind and generous donations of our wonderful South Devon community.

Browse our Etsy shop Browse our eBay shop

How can I donate my items to Rowcroft? +

With our shops closed in line with the national lockdown, we are currently not accepting donations of goods. If you have any goods that you’d like to donate, please do keep hold of them until our shops re-open. We also kindly ask not to leave any bags outside our shops as they will get spoilt in the rain.

Please take a look at our guide to donating for a list of the type of items that we can and cannot accept.

It is important that all donated items are of good quality and in good working condition without faults or blemishes. Please place your good quality items in a securely sealed bag. When placing into bags, please sort items into different categories, ie one bag for clothing, one bag for bric-a-brac etc.

Please note that Rowcroft’s Distribution Centre in Newton Abbot will remain closed until further notice.

I’ve got some items of clothing and fabric that I’d like to donate, but they’re not good quality. Can you make use of them? +

Unfortunately, no. We really do value all donations, however the income we usually generate through working with our recycling merchants for items that are not saleable in our shops, is much less certain during these unprecedented times.  We therefore, kindly request that people take lower quality items to recycling points, rather than to our shops or donation drop-off points, as it may become a cost to the hospice to send these items to landfill, and this will reduce our funds for patient care.

Please only donate clean good quality items ie clothes and fabrics in good condition, fully functioning, without tears or stains. Thank you.

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