FAQs

When will Rowcroft re-open its shops and cafes? +

We are planning a phased roll-out from mid-June to re-open our shops and cafes. In the week starting 15 June, we plan to re-open three of our shops: Dartmouth boutique, Totnes shop and Paignton furniture and outlet store. As soon as we have further information about the opening of our other shops and cafes, we will update this page with details.

Unfortunately, we are not currently able to accept donations of clothes, bric-a-brac or furniture at any of our shops and Donation Drop off point on Teignmouth Road, Torquay currently closed due to the overwhelming number of donations

What are the opening hours? +

The opening times for each shop will vary, so please check before visiting. For the three shops that will open in the week starting 15 June, the opening hours will be:

Totnes: Tuesdays to Saturdays, 10am to 4pm
Dartmouth: Wednesdays to Sundays, 10am to 4pm
Paignton furniture and outlet store: Tuesday to Saturdays, 10am to 3pm

Unfortunately, we are not currently able to accept donations of clothes, bric-a-brac or furniture at any of our shops and our  Donation Drop off point on Teignmouth Road, Torquay currently closed due to the overwhelming number of donations

Why are you opening some shops but not others? +

There are a variety of complex reasons behind our selection of which shops to open. Our decisions take into account: the safety of customers, staff and volunteers; availability of staff and volunteers; size of store; and location. We very much hope to have all our shops open before too long.

When will Rowcroft’s cafes re-open? +

Though we are unable to open the seating areas of our cafes for the time being, we hope to operate takeaway services from our cafes very soon. We will keep you updated.

Is Ella’s Mobile Café out and about yet? +

We are hoping to get Ella’s Mobile Café up and running imminently. We will keep you updated once we have confirmed details.

Why are the shop opening times reduced from their usual hours? +

The reduced opening hours allow time for stringent in-store deep cleaning, in line with government guidance on trading during the pandemic.

Will the shops be ‘COVID-19-secure’ and safe to visit? +

Yes. The safety of our customers, volunteers and staff is paramount, and we are only opening shops when it is safe to do so. We are following all the latest government guidance including:

  • communicating social distancing rules to customers
  • reducing the numbers of people in store at any one time
  • offering hand sanitiser to customers entering and leaving the shop
  • ensuring that staff and volunteers wear personal protective equipment such as masks and gloves
  • quarantining donated goods for at least 72-hours prior to sorting or selling them
  • conducting stringent cleaning and disinfecting processes in shops at the end of each day

How can I be sure that my shop purchases aren’t contaminated with the COVID-19 virus? +

We are taking every precaution to ensure that all goods sold in store are as safe as possible. This includes a rigorous safety procedure to avoid any possible transmission of the virus, whereby all donated items will be quarantined for at least 72 hours prior to sorting or selling. If any donated items are contaminated with the virus when received by us, the virus will not survive the 72-hour quarantine period. This ensures that the virus cannot be transferred via donated items.

Is there anything that I need to be aware of when visiting Rowcroft’s shops? +

When you arrive at one of our shops, you will see a sign advising the number of people allowed in the shop at any one time. Please make a note of how many people are already in the shop, and if the shop has reached its limit, you may be asked to wait outside until a customer leaves.

Also upon entering, you will be offered hand sanitiser. We encourage customers to apply this to their hands on both entering and leaving the shop.

In addition, we kindly ask customers to adhere to the government’s social distancing rules, by keeping two-metres away from other people in the shop at all times.

If you make a purchase at the till, then please be sure to stand where the lines on the floor indicate.

When paying for items, please use a debit/credit card (preferably contactless) rather than cash.

Please try to catch any coughs or sneezes in a tissue, and be sure to dispose of the tissue. If you don’t have a tissue to hand, then please cough or sneeze into the inside of your elbow. If you have time to step outside before coughing or sneezing, this will be very much appreciated.

Please do not visit if you are feeling unwell, particularly if you have a cough or high temperature.

You will notice that shop staff and volunteers will be wearing protective clothing, such as masks and gloves. It is not compulsory for customers to wear a mask, though the government is advising that people wear masks in interior spaces including shops. However, you are still welcome to visit our shops if you’re not wearing a mask.

Is Rowcroft’s Ebay site open? +

Our Ebay site will resume online sales on Monday 1 June.

Visit our Ebay site

Will Rowcroft expand online trading? +

Yes, we are currently developing a new online shop with an exciting range of vintage and niche wear. We hope to launch this soon, and we will let you know as soon as we have more details.

How can I donate my items to Rowcroft? +

Please take a look at our guide to donating for a list of the type of items that we can and cannot accept.

It is important that all donated items are of good quality and in good working condition without faults or blemishes. Please place your good quality items in a securely sealed bag. When placing into bags, please sort items into different categories, ie one bag for clothing, one bag for bric-a-brac etc.

Please note that the shops opening in the week starting 15 June are: Totnes, Dartmouth, and our Paignton furniture and clearance outlet.

Unfortunately, we are not currently able to accept donations of clothes, bric-a-brac or furniture at any of our shops Donation Drop off point on Teignmouth Road, Torquay currently closed due to the overwhelming number of donations

Please don’t leave your bags outside any shops. Please note that Rowcroft’s Distribution Centre in Newton Abbot will remain closed until further notice.

Please be sure to follow our guidelines on donating to a Rowcroft shop. Thank you.

I’ve got some items of clothing and fabric that I’d like to donate, but they’re not good quality. Can you make use of them? +

Unfortunately, no. We really do value all donations, however the income we usually generate through working with our recycling merchants for items that are not saleable in our shops, is much less certain during these unprecedented times.  We therefore, kindly request that people take lower quality items to recycling points, rather than to our shops or donation drop-off points, as it may become a cost to the hospice to send these items to landfill, and this will reduce our funds for patient care.

Please only donate clean good quality items ie clothes and fabrics in good condition, fully functioning, without tears or stains. Thank you.

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