Registration

What is the minimum age to take part in Ride for Rowcroft - Your Way? +

Everyone can take part in Ride for Rowcroft – Your Way, no matter what your fitness level. We do ask that anyone under the age of 16 has full parental consent to take part and must be accompanied at all times by an adult.

When and where do we cycle? +

You can cycle whenever and wherever you like throughout May. You don’t even need to complete your target distance in one session; you can break it up throughout the week. Why not do a few miles a day?

Take a look at our suggested route map.

How much does it cost to register for Ride for Rowcroft - Your Way? +

The £5 entry fee covers the cost of the medal you will receive for taking part, the postage costs of sending this to you, and the administrative costs of setting up the Ride for Rowcroft – Your Way event.

Is there a minimum sponsorship amount? +

We ask that everyone who takes part either raises or donates a minimum of £20. We would love you to create a fundraising page to share with your friends and ask them to donate, but if you feel this isn’t for you, we also have the option for you to donate to us directly instead. Take a look at our fundraising pack here.

How do I record my cycling? +

The easiest way for us and you to track your cycling is using Strava. If you haven’t already, you will need to create a Strava account; you can do this at www.strava.com or download the app straight to your phone. Once you have a Strava account you can connect it to your fundraising page. All cycling activities on Strava will then be automatically posted to your fundraising page to track your progress.

To record an activity on Strava, just click the record button before you start cycling to track your activity. If you prefer to manually add your cycle route after you have done it, click the + button,  select manual activity and add the details.

If you would like join up with other Ride for Rowcroft – Your Way cyclists, you can join the Ride for Rowcroft group at strava.com/clubs/RideForRowcroft

For further help with Strava, please visit support.strava.com

How do I get my medal? +

Your medal will be posted to you after you complete your ride.

Problems

I made a mistake when I registered and need to change my information +

You will have received a e-receipt when you registered for the event, at the bottom of this this there is a link to your dashboard where you can edit your entry.

 

I can’t find my receipt email or access my dashboard +

No worries!  Please email your name and postcode to events@rowcrofthospice.org.uk and we will be able to help you.

How do we create or join a team? +

Creating and joining a team is easier than ever! To create, just click the ‘create’ button and enter the name of your team and email addresses of anyone you would like to invite. If you create the team, you will then be recorded as the team captain. Your invitees will be sent a link to register to the Ride for Rowcroft – Your Way event as a part of your team.

To join an existing team, click ’join’ and search for your team or team captain’s name. Once you can see your team name, just click ‘join’. You can then invite more friends to join by inputting their email addresses.

If all members of your party have registered, but didn’t create the team at the point of registration, you will need to email events@rowcrofthospice.org.uk. Include the names of all the team members, and your team members’ email addresses.

I think I spelt our team name wrong when I signed up -what should I do?! +

Email us at events@rowcrofthospice.org.uk with your name and postcode along with the correct team name and we can amend this for you.

Please can you send me sponsorship forms? +

As this is a virtual event and we are encouraging social distancing, we are asking all participants to raise money through online fundraising pages if possible However, you can download a sponsorship form here to print off.

How do I set up an online donation page? +

Creating a fundraising page is now easier than ever! Once you have registered to the event, click ‘continue’ to create your fundraising page. Just add your fundraising target, profile picture and connect or create a Strava account so that we can track your ride. You will then be given a link to your fundraising page to share with your friends.

If you prefer not to use our new fundraising system, then JustGiving and Facebook Donate are two popular alternative options, and we’ve put together a few handy tips to set up your page:

JustGiving

  1. Go to www.justgiving.co.uk
  2. Click ‘Get Started’
  3. Log in / create an account
  4. Click ‘create your page’
  5. Select ‘Rowcroft Hospice’ as your charity
  6. Select ‘organised event’ and choose Ride for Rowcroft – Your Way
  7. Personalise your page with photos and text

 

Facebook Donate

  1. Sign into Facebook and click ‘Fundraisers’ in the left menu of your News Feed.
  2. Click ‘Raise Money’ and select ‘Non-profit/ Charity’ and select ‘Rowcroft’.
  3. Make sure you include your name and the name of the Rowcroft event in the name of your fundraiser. e.g. John Hill’s Ride for Rowcroft
  4. Click ‘Create’ and you’re ready to share.
  5. Please let us know that you have set up a Facebook fundraising page by emailing donorbase@rowcrofthospice.org.uk.

I’ve been injured and won’t be able to take part - what should I do? +

We are so sorry to hear that. Please email events@rowcrofthospice.org.uk to let the team know that you won’t be attending – we hope you get better soon.

I’m dropping out; can I pass my place on to my friend or have a refund? +

Unfortunately Ride for Rowcroft – Your Way places are not transferable or refundable but your fee will be used to help provide comfort, support and specialist care to nearly 2,500 patients and their loved ones across South Devon each year.

After the event

I’ve been given a cheque made out to Rowcroft - what should I do with it? +

We’d be really grateful if you could send the cheque in, along with your other sponsorship as soon as possible. We can then bank it and allocate the funds to your final sponsorship total. Please post it to Freepost RTKK-UJRJ-XBKS, Ride for Rowcroft – Your Way, Rowcroft Hospice, Avenue Road, Torquay, TQ2 5LS.

How do I pay my sponsor money online? +

Visit www.rowcrofthospice.org.uk/sponsorship; you can either pay by debit or credit card.

Do I need to do anything to move my online fundraising to Rowcroft? +

It is done for you automatically. As long as you have selected Rowcroft as your chosen charity, the funds will be automatically transferred into our account.  Once your page has closed, we will calculate your final sponsorship amount and send you your official thank you letter.

How can I stop receiving emails from Rowcroft? +

Email our database team on donorbase@rowcrofthospice.org.uk to unsubscribe.

Where can I find the photos? +

We’ll share all of the wonderful images you send in on our Ride for Rowcroft – Your Way event page on Facebook.

Have a question that’s not answered on this page?
Email events@rowcrofthospice.org.uk or speak to a member of our Events Team by calling 01803 217641.

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