- To understand the challenges of communicating on the telephone and the communication skills you need.
- To explore ways of structuring your telephone call and consider techniques to overcome communication barriers.
- To recognise the importance of documentation following a telephone call with a patient or family.
Wendy Sturt – Rowcroft Education Team & Monika Cann – Rowcroft Clinical Nurse Specialist
Places are limited and priority will be given to those working in Torbay and South Devon. If you would like to book a place, please use the booking form below. If you have any queries, please contact education on 01803 217630 or email email@example.com.
You will receive an email booking confirmation and details of joining the event via a Zoom link. Registration will close 24 hours in advance of the event.