Learning Objectives:

  • To understand the challenges of communicating on the telephone and the communication skills you need.
  • To explore ways of structuring your telephone call and consider techniques to overcome communication barriers.
  • To recognise the importance of documentation following a telephone call with a patient or family.




Wendy Sturt – Rowcroft Education Team

Places are limited and priority will be given to those working in Torbay and South Devon.  If you would like to book a place, please use the booking form below. If you have any queries, please contact education on 01803 217630 or email education@rowcrofthospice.org.uk.

You will receive an email booking confirmation and details of joining the event via a Zoom link.  Registration will close 24 hours in advance of the event.


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